M
Michael HowlandSystems and Infrastructure Engineer
Open for Remote Work
Resume
Contract · 100% Remote · Available Now

Michael Howland

Systems and Infrastructure Engineer

Linux & Windows Networks & DNS SQL Server SAML & SSO Production Support

I focus where the network, the server, the database and applications meet. That is where the hard problems live.

Most problems stop on one layer. The hard ones are different. I trace faults across SQL Server, application behavior, security, deployment and network transport until I determine root cause. Then I make the production-safe fix, or coordinate it and solve it for clients in business language they appreciate.

Today I manage enterprise financial and operational systems for the world's largest cruise lines. I have also designed and run my own multi-gig network and Linux server estate.

Available for REMOTE Systems, Network and Production Implementation and Support engagements.
michael@michaelhowlandtech.com Download resume LinkedIn
Cruise line clients
6+
Enterprise finance systems
Network designed
2 Gbps
Multi-gig, built and operated
Live work samples
3
Interactive platforms below
Remote since
2023
Fully distributed delivery

Work Samples

Three interactive platforms, built from scratch. Each one runs live in the browser. Open any of them and drive it yourself.

NEXUS Operations Platform screenshot
NEXUS · Operations Platform

Infrastructure operations console

Service topology, network throughput, system resource telemetry and incident state across an end to end estate. Shows how the layers connect and where availability actually comes from.

TopologyThroughput AvailabilityIncidents
Open live demo →
RELAY Client Integration Gateway screenshot
RELAY · Integration Gateway

Resilient API and integration patterns

Ingress, authentication, schema validation, idempotency, queueing, bounded retry with backoff, dead-letter isolation and DLQ replay. Run the outage scenario and watch it recover.

IdempotencyRetry + backoff DLQ replaySLO reporting
Open live demo →
TRACE Data Integrity Platform screenshot
TRACE · Data Integrity

Reconciliation and controlled remediation

Relational integrity analysis, header and detail reconciliation, exception triage, dry-run remediation, transaction-first fixes, post-change validation, rollback and a full audit trail.

ReconciliationDry run RollbackAudit trail
Open live demo →
Demonstration disclosure. All telemetry, records, clients and identifiers in these platforms are representative and simulated. Each one demonstrates architecture, operational reasoning and workflow design without exposing proprietary code, customer data or live infrastructure.

Skills

Grouped by the layer of the stack.

Network and Infrastructure

TCP/IPDNSDHCP RoutingSwitching Network SegmentationVPN Wi-Fi and AiMesh2.5 GbE MoCAThroughput Diagnosis Multi-Site Support

Systems and Platforms

LinuxUnraidWindows Containerized WorkloadsVirtualization Storage and BackupsPerformance Monitoring Hardware DiagnosisThermal Management

Data and Applications

SQL ServerT-SQL Stored ProceduresUser Defined Functions Linked ServersQuery Analysis ASP.NET MVCWebForms Root Cause AnalysisAudit Trails

Security, Access and Delivery

SAMLSSO Application RolesUser Access Management DNS FilteringJira TeamCityOctopus Deploy MetabaseExcel and VBA

Experience

Enterprise production support, with a manufacturing floor background underneath it.

IT Support and Infrastructure Engineer, Software and Database

Brenock Technology, a Carrix and SSA Marine company

Oct 2023 – Present
Miami, FL · Remote
  • Support enterprise financial and operational systems for Royal Caribbean, Norwegian, Carnival, Holland America and Virgin Voyages.
  • Perform advanced SQL Server and T-SQL analysis using complex joins, CTEs, aggregations, stored procedures, user defined functions, linked servers and staging databases across multiple environments.
  • Execute controlled, ID driven production data remediation with pre and post validation through existing application procedures, protecting data integrity on financially sensitive records.
  • Diagnose root causes across invoices, payments, accruals, forecasts, general ledger data, currency and FX handling, vendors, voyages, ports, accounting periods and reversals.
  • Troubleshoot SAML and SSO authentication, application roles, vendor permissions and user access, and support release and reporting tooling including TeamCity, Octopus Deploy and Metabase.
  • Reverse engineer application behavior across ASP.NET MVC and WebForms, Kendo and jQuery front ends, SQL procedures and audit trail history to isolate defects and verify fixes.
  • Troubleshoot network connectivity and VPN issues affecting remote application performance, and coordinate with infrastructure teams to prevent recurrence.

Production Technician

DENSO (DMAT) · and Adient

2020 – 2023
Athens, TN
  • Troubleshot production equipment and processes under established procedures, quality standards and documentation requirements.
  • Supported manufacturing changeovers and corrective actions, and coordinated production requirements across shifts.

AS400 Systems Support · Process Controls · Quality Assurance

DENSO (DMAT) · Jtekt · Supplier Inspection Services · Nissen Chemitec America

2011 – 2020
OH and TN
  • Managed inventory, purchase order and vendor records in AS400, and prepared client and vendor documentation.
  • Held safety, supervisory and quality audit roles across four manufacturers.
Available Now

Open for Remote System and Network Infrastructure Management and Support Roles

Available now for contract engagements, 100% remote. Implementation, integration, systems, production and support engineering.

michael@michaelhowlandtech.com LinkedIn Resume (PDF)